Pravilnik o vračilih

At Illustr8.me, we are dedicated to delivering high-quality personalized digital products tailored to your specifications. Due to the nature of these custom-made digital items, all sales are final, and we do not offer refunds or returns except in cases of errors directly attributable to us.

Non-Refundable Products

Because our products are uniquely designed for each customer, they are not eligible for refunds or returns once delivered. This policy ensures that we can continue to provide bespoke digital products efficiently and with the highest standards.

Exceptions: Refunds for Errors on Our Part

We stand by the quality of our work and will address any errors that occur due to our oversight. If you experience any of the following issues, please contact us for assistance:

  • Incorrect Personalization: If the delivered product does not match the details provided by you (e.g., spelling errors, wrong design elements caused by our mistake).
  • Delivery Issues: If you do not receive the digital product due to a technical issue on our end.
  • File Corruption: If the file provided is corrupted or otherwise unusable.

In these cases, we will either correct the issue or issue a refund if correction is not possible.

How to Request a Correction or Refund

To resolve any issues, please follow these steps:

  1. Contact Us: Email us at info@illustr8.me or use the contact form on our website.
  2. Provide Details: Include your order number, a detailed description of the issue, and any relevant screenshots or files to help us understand the problem.
  3. Resolution Process:
    • If the issue is confirmed, we will revise and resend your product.
    • If a revision is not feasible, we will issue a refund.

Please reach out to us within 7 days of receiving your order to qualify for a resolution.

Important Notes

  • Refunds or corrections are provided only for verified errors made by Illustr8.me.
  • It is your responsibility to ensure all personalization details are correct when placing your order. We cannot issue refunds for errors resulting from inaccurate details submitted by the customer.

Thank you for choosing Illustr8.me! If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to help make your experience exceptional!